About Fix It! Lancaster

Fix It! Lancaster is your connection to the City of Lancaster government for non-emergency service requests and more. Use this website or app to report concerns, receive status updates, and track resolutions. You can also learn about our city and get information on current projects.

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What does each Request Status mean?


A request is Open when it is newly submitted to Fix It! Lancaster. The City of Lancaster has not yet reviewed these requests.


When a request is Acknowledged the City of Lancaster has received it and is working to resolve the issue. Please note, some projects may take time to complete due to design requirements, supply/staff availability, etc. The City will provide updates as they are available.


A request is Closed when the City of Lancaster has completed work on the request. Some requests are outside the platform scope and can’t be resolved through Fix It! Lancaster. In those cases, City staff will make a notation on the request with the proper method to have it addressed.

Fix It! Lancaster Use Disclaimer

Thank you for accessing Fix It! Lancaster. This site is provided by the City of Lancaster, Pennsylvania. While the City of Lancaster does not believe that any of the data made available to you on this site is covered or protected by copyright or other intellectual property rights or laws, the City does not make any representation or warranty regarding the same.

The City of Lancaster is not liable for, and expressly excludes, all liability for loss or damage however and wherever caused to anyone by any use of this site or the data herein, whether by you or anyone else, and whether caused by any fault or negligence on the part of the City. This exclusion includes, but is not limited to, any special, incidental, consequential, punitive, or exemplary damages. To the extent that liability may not be excluded by law, it is limited to actual and direct financial loss to the extent it is caused by negligence of the City.

This disclaimer relates solely to your use of this site and the data on the site and is not related to other services provided by the City of Lancaster.

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